•| Scenario from the Real World |• You work for a highly recognizable client who is extremely fan-friendly with a huge brand. Your P receives a phone call that is routed to you. On the call the fan asks to speak to the P. You inform them that they cannot speak directly with the P. They insist and then after a moment they say that if they can’t speak to the P they’ll harm themselves. There’s no direct threat to the P. What is your responsibility and what are your next steps?

Posted by Kevin Ghee at 2022-04-06 19:38:28 UTC